Mercy Health - Clermont Hospital at 3000 Hospital Drive in Batavia, Ohio

Customer Reviews about Mercy Health - Clermont Hospital

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  HORRIBLE customer service. Was contacted the night before my procedure for pre-registration. NONE of my information was correct in their system, even though I had previously been seen at the facility. Also, be aware they will require you to pay a large deposit BEFORE any service has actually been performed. When I questioned the pre-registration employee as to the reasoning, she just stated it was hospital policy and gave me no options as far as splitting the cost. When I called later to verify that this was indeed a hospital policy, I was informed that surveys suggested people were more likely to pay before rather than after. When I asked what would happen if someone were unable to make that payment (as it was never even brought up during scheduling), the agent laughed and rather condescendingly told me there's always loopholes and I should have asked about payment options. I'll keep that in mind the next time I'm in excruciating pain during surgery prep and a hospital representative tells me I have to pay the fee in order to have my procedure performed. I have NEVER heard of a hospital having such a policy (and multiple employees from a separate area hospital couldn't even believe Mercy does this to their patients).
  October 11, 2017

  by Melanie Ghaffarian
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  I had the best treatment ever at the ER. I felt I was in good hands with great professionals, since I got to the door of the Hospital. Most grateful!
  April 07, 2017

  by Rosa Reyes

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About Mercy Health - Clermont Hospital in Batavia